Customer Service Agent - Spanish

Full-time (4 days, 35h/week)
Linz, Austria

Your territory

As part of our Customer Happiness team, you will:

Work in an international company that puts their customers first and wants to provide an outstanding customer service experience.
Provide written support to customers globally through email and live chat, utilizing our ticket system.
Use your quick thinking and negotiation skills to ensure customer satisfaction and optimize processes when it comes to solving customer requests.
Utilize your tech know-how to efficiently address and troubleshoot technical issues.
Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things”.
Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level.

Your profile

Key requirements:

Excellent Spanish skills (C2)
Very good English skills (B2 or higher)
Great communication skills
Minimum one year of professional experience in customer service, ideally with ticket systems
Valid work permit for Austria

Does this sound like you?

Interested in new technologies
Team player with good communication skills
Proactive, self-sufficient and motivated to learn
Excited to work in Austria alongside an outstanding team

Just so you know what to expect: For this position, we offer a competitive overpayment based on qualification and experience. Annual gross salary starts at € 28,369 full-time. At Tractive, that means a 4-day work week with a 3-day weekend. If you bring relevant experience in many of the fields of responsibility, the salary will be considerably higher.